Return Policy

We gladly accept returns of eligible merchandise purchased from our online store.

Return Eligibility

To be eligible for a refund, your return must meet the following requirements:

• Be returned within 14 days of delivery.
• Be unused, unworn, and in saleable condition.
• Be returned in its original packaging.
• Include the original packaging, authenticity documents, case, cleaning cloth, and warranty cards where applicable.

Returned merchandise that does not meet these requirements may not be eligible for a refund.

Frames with Prescription or Custom Lenses

Frames purchased with prescription or custom lenses may be returned within 14 days of delivery.

A $25 restocking fee will apply to the custom lenses.

To qualify for a refund:

• The frames must be returned in their original packaging.
• Both the custom lenses and the original demo lenses must be included.
• All authenticity documents, case, cloth, and warranty cards must accompany the return.

Incorrect, Damaged, or Missing Items

If you receive an incorrect item, damaged merchandise, or if an item is missing from your order, please contact our Customer Service team within 24 hours of delivery.

Risk of Loss

Risk of loss and title for all products pass to you upon delivery by the carrier. Solstice Sunglasses is not responsible for packages that are lost or stolen after the carrier confirms delivery.

Online Returns

To begin your return, click the button below to request a prepaid return shipping label.

A $15 return shipping label fee will be deducted from your refund.

A 20% restocking fee will apply to returns of orders containing three or more items.

Please return the merchandise in its original packaging and include your order confirmation, packing slip, or invoice.

Once your return is received, please allow up to 7 business days for processing. Approved refunds will be issued to the original form of payment.

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply submit a return using the Submit Return button above and place a new order, or visit a Solstice Sunglasses retail store.