Returns and Exchanges
We gladly accept returns of eligible merchandise purchased from our online store. To receive a refund, items must be returned in saleable condition, in their original packaging, and within 30 days of delivery.
Frames with Prescription or Custom Lenses We offer a 100% money-back guarantee on every purchase of frames with prescription or custom lenses. Returns are accepted within 30 days of delivery. To qualify for a refund, all frames must be returned in their original packaging, including authenticity documents, case, cloth, and warranty cards. Both the custom lenses and the original demo lenses must be included with the return.
If you receive an incorrect item, or if the merchandise is damaged or defective, we want to make it right! Please contact customer service at 1.866.280.7620 or email us at customersupport@solsticesunglasses.com.
Online Purchases
For online orders, you may choose from the following two return options
Click “Submit Return” to request a $15 return shipping label. The $15 label fee will be deducted from your refund. You are required to repack the merchandise in its original packaging and include a copy of your email confirmation, packing slip or invoice. Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.
Please note: Any package discrepancies or defective items must be reported within 24 hours of the delivery date. In these cases, we will provide a prepaid return shipping label for an exchange or refund.
In Store
You may exchange an item at a Solstice store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Solstice store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.
Exchanges
We do not offer exchanges. please submit a return using the “Submit Return” button and place a new order, or visit a store near you.