Returns and Exchanges
We gladly accept returns of qualifying merchandise purchased from our online store. To be eligible for a refund qualifying items must be received in saleable condition, in their original packaging and within 30 days of delivery.
Headwear and Final Sale items are not eligible to be returned or exchanged.
Frames with prescriptions may be returned, but the prescription lens charges are non-refundable. To be eligible for a full refund for what you paid for the frame, the demo lenses must be returned.
Only unopened boxes of contact lenses may be returned.
If you receive an incorrect item, or if the merchandise is damaged or defective, we want to make it right! Please contact customer service at #1.866.280.7620 or email us at customersupport@solsticesunglasses.com.
HOLIDAY GIFTS RETURN POLICY
Some gifts just aren’t the perfect fit, sunglasses included. We want your gift recipients to love their new sunglasses as much as you, so we’re extending our return policy to allow them (or you) time to exchange after the Holidays. Purchases made through December 14, 2024 will be subject to the above policy, however eligible through January 12, 2025. Purchases made after December 14, 2024 will follow our standard 30-day return policy. Happy Holidays!
Domestic Online Purchases
For domestic orders, we provide two convenient options.
Click "Submit Return" to request a free return shipping label. You are required to repack the merchandise in its original packaging and include a copy of your email confirmation, packing slip or invoice. Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.
In Store
You may exchange an item at a Solstice store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Solstice store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.
International Online Purchases
While we do accept returns of qualifying merchandise shipped internationally that meet the same above criteria, return shipping is not covered. If you wish to proceed with your return, please contact customer service to coordinate at #1.866.280.7620 or email us at customersupport@solsticesunglasses.com.
Exchanges
Unfortunately, our ecommerce returns processing center cannot offer exchanges. If you’d like to make an exchange, please go to a store near you or utilize the above “Submit Return” button to return your original purchase and place a new order.