We gladly accept returns of merchandise purchased from our online store. To be eligible for a refund it must be received in saleable condition, in its original packaging and within 30 days of delivery. For your convenience, we provide two different options:
Click "Submit Return" to request a free return shipping label. You are required to repack the merchandise in its original packaging and include a copy of your email confirmation, packing slip or invoice. Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.
If you receive an incorrect item, or if the merchandise is damaged or defective, we want to make it right! Please contact customer service at #1.866.280.7620 or firstname.lastname@example.org.
Frames with prescriptions may be returned, but the prescription lens charges are non-refundable. To be eligible for a full refund for what you paid for the frame, the demo lenses must be returned.
Only unopened boxes of contact lenses may be returned.
Headwear is not eligible to be returned.
You may exchange an item at a Solstice store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Solstice store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.
Unfortunately, our ecommerce returns processing center cannot offer exchanges. If you’d like to make an exchange, please go to a store near you or utilize the above “Submit Return” button to return your original purchase and place a new order.