We gladly accept returns for merchandise purchased from our online store. It must be returned within 30 days of delivery, in its original packaging and in saleable condition to be eligible for a refund. For your convenience, we've provided two different options:
Click "Submit Return" to request a free return shipping label. You are required to repack the merchandise in its original packaging and include the return form. Please allow 14 business days for receipt and processing of your returned merchandise. Upon approval, a credit will be issued in the original form of payment. Store purchases cannot be returned by mail. If you receive an incorrect item or if the merchandise is damaged or defective, please contact our customer service center at 1-866-280-7620 or firstname.lastname@example.org.
You may exchange an item at a Solstice store with your original receipt and government-issued ID for processing. To return an item, please bring your enclosed return document from your shipping package, and we will mail it for you to our ecommerce returns center for processing. Please allow 14 business days for receipt and processing of your returned merchandise. Upon approval, a credit will be issued in the original form of payment.
Unfortunately, our ecommerce returns processing center cannot offer exchanges. If you’d like to make an exchange, please go to a store near you or utilize the above “Submit Return” button to return your original purchase and place a new order.