Frequently Asked Questions

01. CAN I CHANGE MY ORDER?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1.866.280.7620, and we will cancel if it has not yet been processed.

02. CAN I EXCHANGE OR RETURN ITEMS TO A SOLSTICE STORE?

You may exchange an item at a Solstice store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Solstice store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.

03. WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?

Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.

04. IF I HAVE QUESTIONS OR CONCERNS REGARDING MY PURCHASE, WHO SHOULD I SPEAK TO?

Please contact customer service at 1.866.280.7620 or customersupport@solsticesunglasses.com

05. HOW CAN I GET DEFECTIVE PARTS OR FRAMES REPAIRED?

We offer an extensive warranty policy to ensure complete satisfaction. Defective parts or frames can be repaired or replaced at no cost to you. Simply bring your sunglasses, accompanied by the original receipt to any Solstice Sunglass location. We will exchange or credit your account for another purchase if the item is no longer available.

06. HOW CAN I CHECK MY ORDER STATUS?

Information regarding the status of your order will be sent via email. If you have not received an order confirmation email shortly after placing your order, please check your spam filter. When your order ships, you will receive a confirmation email with tracking information. If you do not receive your order within 5-7 days, please contact customer service at 1.866.280.7620 or customersupport@solsticesunglasses.com

07. IF THE PRICE OF AN ITEM I PURCHASED GOES LOWER, CAN I GET A PRICE ADJUSTMENT?

To be eligible for a price adjustment, your purchase must have been within 30 days of the current promotion or price change and the adjustment must be requested while the lower pricing is active. For in-store purchases, please bring your eligible receipt to your local store.  Price adjustments cannot be completed via phone. For online purchases, have your order information ready and call Customer Support at 1.866.280.7620 or email us at customersupport@solsticesunglasses.com

08. DOES SOLSTICESUNGLASSES.COM ACCEPT INSURANCE?

Our site does not directly accept vision insurance. However, your purchase may be covered! For your convenience, we have provided forms from major vision providers to assist you with filing a claim following the below link:

https://solsticesunglasses.com/pages/insurance

09. CAN PRESCRIPTION ORDERS BE RETURNED?

Frames with prescriptions may be returned, but the prescription lens charges are non-refundable. To be eligible for a full refund for what you paid for the frame, the demo lenses must be returned.

Only unopened boxes of contact lenses may be returned.

10. CAN CONTACT LENS ORDERS BE RETURNED?

Yes, unopened boxes of contact lenses may be returned within 30 days of the delivery date.