Maui Jim Repair: How to Fix, Repair, or Upgrade Your Sunglasses

Maui Jim sunglasses are a premium investment and are built to last for decades. If your pair has some minor damage, it isn’t time to throw them away yet! You have many options for Maui Jim repair on your sunglasses, from in-store quick fixes to direct Maui Jim factory repair, and even a trade-in upgrade. Let’s break down which option is best for your repair condition.

Quick Overview of Repair Options

Free In-Store Maintenance at Solstice Sunglasses

If you’re looking at a minor fix that your sunglasses need, we’ve got good news. Solstice offers complimentary adjustments absolutely free of charge. Courtesy fixes apply to the following types of minor repairs:

• Tightening a loose temple screw or hinge
• Adjusting bent frames for a custom, comfortable fit
• Replacing standard nose pads
• Professional deep cleaning

To take advantage of this repair option, all you need to do is walk into your closest Solstice store location and bring in your sunglasses to be fixed on the spot. Find your nearest Solstice store on our website.

Solstice Warranty Repair

If you bought your Maui Jim sunglasses at Solstice, whether on our website or at a retail store, you may be eligible for a repair under Solstice’s warranty policy.  Our warranty covers defective frames or parts resulting from a manufacturing fault. If this is the repair you need, you’ll bring your original proof of purchase and the defective sunglasses to the Solstice store near you for a replacement. You can also contact our customer support phone number to initiate the repair process.

Solstice will repair or replace the defective part at no cost to you under this warranty. If it can’t be fixed, you’ll get a replacement pair of sunglasses instead.

Major Repairs & Lens Replacements: Maui Jim Official Program

Under certain circumstances, your best option for repair is to send your sunglasses back to Maui Jim for direct repair. 

These are the fixes you’ll want to ask Maui Jim to handle:

• Cracked, scratched, or shattered polarized lenses
• Snapped frames
• Broken bridge points that require official factory parts.

Maui Jim offers a 2-year warranty from the date of purchase. All you need to provide is your proof of purchase and all manufacturing defect repairs will be covered. 

Even if your repair is not covered by the Maui Jim warranty, you’ll find Maui Jim repair prices are very reasonable, with a flat fee that covers nose pads, temple replacements, and full lens replacements.

Visit the online Maui Jim customer repair portal, and have your glasses handy. You’ll need the model number from inside the temple arm, and proof of purchase if you’re claiming an in-warranty repair.

Trade-In & Upgrade Options at Solstice Sunglasses

If your sunglasses are too broken or outdated to repair, it’s time to take advantage of Solstice’s trade-in program. Under this program, you can bring in any old pair of sunglasses (even ones you didn’t buy at Solstice) to a Solstice store and receive a $50 credit towards your new, updated sunglasses.

This is the smart option for you if your glasses repair costs are over $100, as it may be more economical to buy a new pair with the $50 credit at Solstice. You’ll also love the upgrade if you have a vintage pair of Maui Jim sunglasses that you no longer use and want an updated look instead.

Ready for your new Maui Jim look? Browse our full collection of the latest Maui Jim styles, all with free shipping and warranty backing.

Frequently Asked Questions: Maui Jim Repairs & Services

Can I get my Maui Jim sunglasses repaired at a Solstice store? 

Yes, Solstice Sunglasses offers complimentary in-store maintenance at all physical locations. Store associates can tighten loose screws, adjust bent frames for a custom fit, replace basic nose pads, and perform deep ultrasonic cleaning on the spot.

How do I replace broken or scratched Maui Jim lenses? 

Scratched or shattered lenses require official factory replacement. You can submit a claim directly through the Maui Jim Online Repair Portal to have new PolarizedPlus2® lenses fitted by Maui Jim technicians.

Does Solstice cover Maui Jim repairs under warranty? 

If you bought your Maui Jims at Solstice Sunglasses and they have a manufacturing defect, bring the frames and your original receipt to a Solstice store. Solstice will repair the issue, exchange the pair, or issue store credit. For items bought elsewhere or covered under Maui Jim’s standard 2-year warranty, submit claims directly to Maui Jim.

Can I submit a Solstice warranty claim online? 

No, Solstice store warranty claims cannot be submitted automatically through the website. You must visit a physical store with your proof of purchase or contact Solstice Customer Support at 1-866-280-7620 for assistance.

What is the Solstice Trade-In Upgrade program? 

If your Maui Jims are severely damaged or discontinued, bring them to any Solstice store to trade them in. Solstice will give you an instant $50 credit toward a same-day purchase of a brand-new, full-priced pair from the Maui Jim Collection.

How long do Maui Jim factory repairs take? 

Once Maui Jim receives your sunglasses at their main facility in Peoria, IL, typical repair turnaround times range from 3 to 7 business days plus return shipping time.